Frequently Asked Questions
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Need Help?
If you have a question or need assistance with an order, contact us via WhatsApp, use the chat icon on the website, or email support@yaward.net. We support customers in Arabic and English.
Delivery
What’s the cutoff for same-day delivery?
Place your order by 14:00 Cairo time for same-day delivery anywhere in Egypt. Orders placed later may still be accommodated — contact us via WhatsApp and we’ll do our best.
Where in Egypt do you deliver?
We deliver flowers and gifts across Egypt through our network of local florist partners. Delivery is free.
What times do you deliver?
Deliveries to private addresses are usually made between 10:00 and 22:00 Cairo time. Business-address deliveries are made between 10:00 and 17:00 and are not available on Fridays or Saturdays.
Will the recipient be contacted before delivery?
Yes. The florist normally contacts the recipient before delivery to arrange a suitable time.
What happens if the recipient isn’t available?
We’ll try to arrange another solution with the recipient. Redelivery may involve an additional charge, and orders that cannot be delivered because of incorrect details or recipient unavailability may not qualify for a refund.
Ordering & Recipient Details
How do I place an order?
Choose the bouquet and size that suits you, select the delivery date, write your card message, add any extras you like, and then complete payment. Once your order is confirmed, Yaward takes care of all the details until the gift reaches the recipient.
What recipient information do I need?
Please provide the recipient’s name, full delivery address and a valid Egyptian phone number. Accurate information helps us avoid delays.
Can I send flowers anonymously?
Yes. You can ask us not to include your name with the gift. Yaward and the florist will still keep the sender’s details for order processing, but your name will not be disclosed to the recipient.
Payment & Security
What currency do I pay in?
Prices may be displayed in your local currency for convenience. The final amount and currency shown at checkout are the ones that apply to your payment.
What payment methods do you accept?
We support major cards such as Visa, Mastercard and American Express, as well as available accelerated payment options such as Apple Pay, Google Pay and Shop Pay where supported.
Is my payment secure?
Yes. Payments are processed through a secure, encrypted checkout.
Customization & Add-ons
Can I add a card message in Arabic or English?
Yes. You can write your card message in Arabic, English, or both.
Can I add chocolates, balloons or a vase?
Add-ons such as chocolates, balloons and vases are available with eligible products, subject to local availability.
Can flowers or add-ons be substituted?
Because flowers and gifts depend on local availability, some varieties, colors, packaging or add-ons may occasionally be substituted with a similar alternative of equal or greater value.
Changes, Cancellations & Refunds
Can I change my order after placing it?
Please contact us as early as possible. General order changes should normally be requested at least 24 hours before delivery. Large, custom or funeral arrangements require at least 72 hours’ notice.
Can I cancel my order?
Cancellation may be possible before preparation begins. Custom orders, large arrangements and peak periods may have different restrictions, so contact us as early as possible.
What if I’m not happy with my order?
Contact us as soon as possible and send your order details and photos where relevant. Depending on the circumstances, we may offer redelivery, replacement, partial refund or full refund.
How long do refunds take?
Approved refunds are normally processed within 2–5 business days. Your bank or payment provider may take additional time to show the funds in your account.
Contact & Support
How can I contact Yaward if I need help?
You can contact us via WhatsApp, the chat icon on the website, or email us at support@yaward.net. We support customers in Arabic and English.