Frequently Asked Questions

To ensure same-day delivery, we kindly request all orders to be placed by 10:00 AM (Cairo time). Orders received after this time may still be accommodated, and we'll do our best to fulfill your requested delivery time. (Please feel free to contact us in that case).

We appreciate your understanding and continued trust in yaward.net

Your order is delivered from one of our local florists that we work with in the place where the delivery is to take place. Delivery can be made by private courier or by a larger locally hired courier company. In some cases, the florist delivers the bouquets himself. Bouquets are delivered directly to the recipient's address.

The florist will contact the recipient before delivery and agree delivery. However, should the recipient not be at home according to the agreement with the florist, the flowers will be returned to the shop and the delivery cost is then spent. The recipient is contacted again to pick up the flowers in store instead.

Delivery to a private address takes place between 10:00–22:00 (Cairo time). Delivery to the company address takes place during office hours at 10.00 - 17.00 (Cairo time).

Yes, we deliver on Fridays and Saturdays. This may vary between locations. We cannot guarantee the delivery on holidays, see calendar on the product page if delivery is possible.

Our delivery times vary depending on the courier used by the florist. While we strive to accommodate your preferred delivery times, please note that, at this time, we cannot guarantee exact time-specific deliveries. Rest assured, we will do our utmost to deliver your order as close to your requested time as possible.

Delivery to a private address takes place between 10:00–22:00 (Cairo time). Delivery to the company address takes place during office hours at 8.00 - 17.00 (Cairo time).

Yes, you can send flowers anonymously by wriring "No" in the card message box. We need your information as a client, but we do not pass on any information without approval from you as a client.

You can fill in simpler requests directly on your order in the box for instructions to the florist. If your order has already been sent to us or you need more advice regarding your request, you can contact our customer service via email or chat.

If you do not have or cannot obtain a valid number for the recipient, you can enter your own WhatsApp mobile number so that the florist can contact you upon delivery. If it is your own WhatsApp mobile number you enter, add a note to the florist in the "instructions to the florist" field that the specified WhatsApp mobile number goes to you as the customer.

All our flowers are hand-tied by a local florist, and it can vary from the product image due to seasonal availability and differences in the florists' assortment.

The product pictures you see on our website are flowers in full bloom but our bouquets are usually delivered in bud. This is to keep them nice and fresh longer. We do not guarantee a specific number of flowers in our bouquets. The reason is local prices and range of flowers for the florists.

We deliver hand -bound bouquets, from professional local florists. Our range varies by season. If the flowers you have chosen are not available, the florist will replace them. So you get an equivalent bouquet in the same color and shape as you ordered.

When you have completed your order, you will receive an order confirmation sent to your email. If you have not received the order confirmation, please check your spam folder to make sure it is not there. If you have not received any order confirmation at all, you can contact customer service.

Your order confirmation is also your receipt. If you haven't received it, please check your junk mail. If you can't find it, contact customer service and we'll check that your order has gone through.

If you have entered a WhatsApp mobile number at the time of ordering, you should receive an WhatsApp message when your order has been delivered. If you have not received a message within the delivery interval 10:00–22:00 (Cairo time), you can contact customer service.

Check that all mandatory fields are filled in, these are marked with an asterisk (*). If it still doesn't work, please contact customer service.

Your order confirmation is also your receipt. If you haven't received it, please check your junk mail. If you can't find it, contact customer service and we'll check that your order has gone through.

When you are in the shopping basket and about to pay for your item(s), you will find a field to add "discount code/gift card" below the total. Enter your discount code/gift card code. Once you've entered the code, click apply for the discount to be deducted.

Discount codes cannot be combined with other offers / discount codes. Only one discount code per order

At the moment, we offer these payment options:

• Credit cards (Visa / Mastercard / Maestro / American Express / UionPay).
• Wallet Payments (Apple Pay / Goggle Pay / Shop Pay).

The refund takes place within 2-5 banking days.

When you have completed your order, you will receive an order confirmation sent to your email. If you have not received the order confirmation, please check your spam folder to make sure it is not there. If you have not received any order confirmation at all, you can contact customer service.

If you want to cancel your order, contact us via chat, as soon as possible, and we will investigate the possibility of canceling it. This depends on where your order is in the delivery process.

You can cancel your order no later than the weekday before the desired delivery (24 hours), and as long as the florist has not created your bouquet or arrangement.

To make changes to your order, contact us as soon as possible via our chat. In order to be able to guarantee changes, we need information about the change no later than the day before delivery (24 hours).

In the event of changes to funeral orders, we must have the changes within 72 hours. Remember to have your order number handy to facilitate handling.

Then you should contact customer service via our chat which you will find down to the right corner of our site. Choose a complaint and enter your order number and we will help you with your case. The chat is available 10:00–22:00 (Cairo time).

We're here to assist if the flowers you received are damaged or not up to par upon delivery. Please reach out to our dedicated customer service team and select the "complaint" option as the topic – we'll promptly guide you through the resolution process. Don't forget to share a photo of the flowers to help us better understand the issue.

As per the Consumer Purchase Act, we kindly ask that you notify us of any delivery concerns within a reasonable time from when you first noticed the fault, allowing us to promptly replace the flowers and ensure your complete satisfaction.