الأسئلة الشائعة
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Need Help?
If you have an issue or question that requires immediate assistance, contact us via WhatsApp or use the chat icon on any page. We respond in Arabic and English, 24/7.
Ordering & Delivery
إيه آخر وقت للتوصيل في نفس اليوم؟
اطلب قبل الساعة 2 ظهرًا بتوقيت القاهرة عشان التوصيل في نفس اليوم لأي مكان في مصر. الطلبات بعد الوقت ده ممكن نقدر نوصّلها برضو — كلّمنا على واتساب وهنعمل أقصى مجهود.
Where in Egypt do you deliver?
We deliver to Cairo, Alexandria, Giza, and across Egypt through our network of local florists. Smaller towns may have limited availability — contact us in advance if you’re unsure.
What times do you deliver?
Deliveries to private addresses: 10:00–22:00 Cairo time. Deliveries to business addresses: 10:00–17:00 Cairo time. We deliver on Fridays and Saturdays too.
What if the recipient isn’t home?
Our florist contacts the recipient before delivery to agree on timing. If they’re unavailable, the flowers return to the shop and we’ll arrange redelivery — or the recipient can pick them up in store.
Payment
What currency do I pay in?
Prices are displayed in your local currency for convenience (AED, SAR, KWD, GBP, USD, and many more). Final payment is processed in Egyptian Pounds (EGP) at the current market rate, so there are no international transfer fees or hidden charges.
What cards do you accept?
Visa, Mastercard, American Express, and local cards like Mada (Saudi Arabia) and KNET (Kuwait). Apple Pay, Google Pay, and Shop Pay are also supported.
Is my payment secure?
Yes. All payments go through Shopify Payments with full PCI compliance and SSL encryption. We never store your card details.
Customizing Your Order
Can I add a card message in Arabic?
Yes. You can write your card message in Arabic, English, or both. Our florists print it on a card included with the bouquet.
Can I add chocolates, balloons, or a vase?
Yes — every product page has gift add-ons available. You can also add a vase if you want the flowers presented ready to display.
Can I send flowers anonymously?
Yes. Simply write “No” in the card message field and your name won’t appear. We never share your contact details with the recipient.
Order Changes & Problems
Can I cancel or change my order?
Contact us as soon as possible via WhatsApp or chat. We’ll do our best to help, but changes may not be possible once the florist has started preparing your bouquet. The same applies to funeral arrangements — please contact us by the 14:00 Cairo cutoff if changes are needed.
What if I’m not happy with the order?
Contact us right away with a photo of what was delivered. We take complaints seriously and will either redeliver, refund, or work with you to make it right.
How long do refunds take?
Refunds are processed within 2–5 business days, depending on your bank.
Customer Support
How do I contact you?
WhatsApp: +20 107 079 6800. Or use the chat icon on any page. Email: support@yaward.net. We respond in Arabic and English, 24/7.
I have a question that isn’t covered here.
Reach out via WhatsApp or chat — we usually respond within minutes during business hours, and within a few hours otherwise.